A Day in the Life of a Penny Appeal Domestic Abuse Helpline Practitioner
...The helpline often echoes characteristics of domestic abuse: calls are diverse, individual and bespoke. We never really know what we’re going to get and cannot predict the depth of the call until we answer and dive right in. Regardless of the inconsistencies and differences, our team’s support and approach is a constant: listen, inform, signpost. The role is as rewarding as it is challenging. Every day is a chance to make a small difference to someone’s life.