FAQs

How and when will I receive my tickets? 

Shortly after ordering you will be sent a receipt and confirmation of payment. You will receive your official e-ticket a few days before the event. It will be delivered to the email address that you gave when ordering. You may also receive updates about the event via email, so please keep an eye out for all the latest information.

What if I don’t receive my tickets?

If you have not received your e-tickets three days before the event, please check your junk folder. If you still haven't received a ticket by either email or SMS, please contact us on 03000 11 11 11 oevents@pennyappeal.org

What Covid guidance do I need to follow?

IIn line with recent government requirements and guidance following the spread of the Omicron Covid variant, we ask that all guests follow the below guidance: Should you test positive for Covid-19 or have symptoms, please stay at home, and follow government regulations and NHS guidance. When attending our events, we kindly ask that you wear a face-covering (unless medically exempt), for your safety and for the safety of those around you. We hope you have an amazing time at the show; should you have any questions in advance of the event, please do not hesitate in contacting us.

Is there a minimum age?

All ages are welcome, however, children under 12 must be accompanied by an adult

Does my child need their own ticket?

Babies who do not require a seat do not need a ticket, however, any child old enough to have their own seat will require a ticket.

What is the Documentary’s age certificate?

The documentary has a 12A rating which means children 12 or under will need to be accompanied by an adult.

Is there allocated seating?

There will be separate seating areas for standard ticket holders and premium ticket holders. The seats within these areas are unallocated, so you’ll need to arrive early to get the best seats in your section.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email events@pennyappeal.org

Will refreshments be available?

There will be light refreshments available to purchase at the venue.

Any further questions?

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or email events@pennyappeal.org