FAQs

How and when will I receive my tickets? How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt. You will then receive a confirmation of your ticket order within 2 working days. Official e-tickets will be emailed to the address you gave when ordering a few days before the event.

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information. If you provide your mobile number we will send your ticket my SMS.

What if I don’t receive my tickets?

If you have not received your e-tickets three days before your event, please check your junk folder. If you still haven't received a ticket by either email or SMS, please contact us on 03000 11 11 11 or events@pennyappeal.org

Is there a minimum age?

All ages are welcome, however, children under 12 must be accompanied by an adult

Does my child need their own ticket?

Babies who do not require a seat do not need a ticket, however, any child old enough to have their own seat will require a ticket.

What is the Documentary’s age certificate?

The documentary has a 12A rating which means children 12 or under will need to be accompanied by an adult.

Is there allocated seating?

There will be separate seating areas for standard ticket holders and premium ticket holders. The seats within these areas are unallocated, so you’ll need to arrive early to get the best seats in your section.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email events@pennyappeal.org

Will refreshments be available?

There will be light refreshments available to purchase at the venue.

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

Any further questions?

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or email events@pennyappeal.org