FAQs about our Muharram Campaign.
1. Why is it so important to build wells?

Over 840 million people around the world do not have access to safe, clean water – that’s one in ten. Around 4,000 children die every day because of the dirty, diseased water they have to drink.

Building a well provides reliable access to safe, clean water for years to come, and you can do this from just 82p a day. This means many lives can be saved, and many more are transformed. A local well means people do not have to spend hours walking just to collect safe water. The villagers can spend more time on farming, going to school or contributing to the local economy to help better their lives. Access to a well means the villagers can use the water for drinking, washing, watering crops, giving to animals and making Wudu (washing in preparation for prayers) - without having to worry about how safe the water is. A well has the potential to transform many, many lives and a source of clean water is vital for people, their communities and the wider economy.

Build a Well this Muharram 

2. What sort of well will you install with my donation?

We install different types of wells depending on the circumstances in each area.
In many countries, we install ‘tube wells’ with a hand pump. These tube wells are preferred by communities as the installation means a thinner hole can be drilled or dug in a small area and in a short time – providing a quicker solution for a village. Tube wells make it easier to reach water that’s deeper underground and the hand pump means it’s easier to lift the water through the tube – as opposed to a more traditional bucket well, for example. 

Wider, deeper wells require a thicker concrete lining which is installed in segments and so take much more time and labour. These wells cannot produce the required capillary effect and suction to lift water using hand pumps and thus require the traditional bucket and rope system because they have to be dug deeper to reach the water below the surface. These wells on the whole, benefit a larger amount of people than a tube well. 

3. What can I put on my plaque?

The plaque is your opportunity to personalise the well you have built for the poor and needy. Whatever you choose to put on your plaque will be there for everyone to see whenever they use the well to draw fresh, clean and potentially life-saving water. The plaque must be 50 characters or less and you could put the well in your name or the name of a loved one, or even in the memory of a loved one as part of their legacy. Some people choose to build a well in the name of The Prophet (saw) and his family or use a short Hadith. If you are building a well on behalf of your business you could put the name of your organisation on the plaque. It is your chance to make the life-changing donation your own.

4. How many people will benefit from the well?

Each well benefits a huge number of people over its lifetime. Think about how often you use water each day – to drink, to shower, to wash clothes, to cook, to clean and for other daily activities – your well will be used by several families or whole villages doing all those things and more every day for years to come. It’s a lot of benefit for something so simple! Reliable access to clean, safe water is life-changing as it means that people in the countries that need it most have less chance of developing serious diseases like diarrhoea which to us doesn’t seem life threatening, but can be catastrophic for a remote and poor village. It also reduces the risk of the spread of cholera, which is a fatal contagious disease caused by contaminated water. 

5. What feedback will I get on my well?

You’ll get a full, in-depth report about your well and how it is helping people specific to the country, region and type of well it is. Penny Appeal teams take photographs during the well build and at the end to show your well in use by the local residents with your individual plaque on show. We’ll send you these pictures as well as a written feedback report detailing the location of the well and the number of people/households it is benefiting. We will also include a description of the water situation in that specific country so you can see yourself just how vital your donation is. We will also send you a framed photograph of your well being used by the residents for you to show your friends and family so they can see your donation doing its vital work for themselves.

6. How long will it take to build my well and get feedback?

Once the full payment for your well has been made we will instruct our teams to begin the construction process. Feedback will be provided as soon as possible. It can, however, take up to 12 months in some locations. There are a lot of steps in the whole process, from location identification, procurement, installation, finishing, and feedback. Throughout the process, Penny Appeal are constantly monitoring things like the safety of water, the finishing of the well surrounds, the preparation and fixture of plaques and then getting the photographs taken, sent to us, collated and passed on to you. A lot of the countries we build wells in are often subject to natural disasters, conflicts or other complications which can delay the process. When you add to the mix the complications of working in the developing world and often in very rural locations, it can slow down the delivery of feedback. With that said, we always endeavour to get the feedback to you in a timely manner. 

7. Does the Penny Appeal team install the well?

Yes! We have local teams on the ground in each of the 12 countries where we install wells and our teams work on all aspects of the well installation, including carrying out a survey to locate the water source, liaising with locals to make sure it is a community-wide project and supporting the ongoing maintenance and proper use of this piece of life-saving equipment. 

8. How are the locations for wells chosen?

Wells are installed according to where there is the greatest need for clean, safe water. Penny Appeal’s teams on the ground carefully select the location for each well based on their knowledge of the community and the geological survey they commission to ensure there is an adequate water source below the ground. This ensures that your donation has the widest effect possible; making sure it benefits the largest number of people or in the remotest village where it is needed most. 

9. What is the lifespan of the well?

The average lifespan of a Thirst Relief well is 10 years. Communities value their water pumps very highly and take great care to look after them. However, there are variables that cannot be predicted. For example, floods in Pakistan destroyed thousands of wells and contaminated water tables. Many locations needed wells reinstalling and many hand pumps were destroyed and had to be replaced. Before we install a well we always make sure that the community can take responsibility for maintenance and security – this is not usually a problem as they are keen to take ownership and ensure they have reliable access to clean water for many years. However, it is of course impossible for us to predict such things as natural disasters and how these well affect our wells. 

10. Can I make a regular payment?

Yes, small payments made regularly can make a big impact; this is the Penny Appeal way – small change, big difference. 
You can set up an affordable monthly Direct Debit and pay for a well over 12 months at the cost of £25 per month. Of course, you can then continue your monthly payment and build another well in the next year. Automatic, monthly payments are the most efficient way to support Penny Appeal as they reduce the cost of administration. Regular commitments allow us to plan ahead and ensure we have a reliable source of income to provide aid. However, you can also pay for your well in bigger chunks if you wish to make a single one-off donation. The choice is yours! 

11. Why should I Gift Aid my donation?

It really helps us if you can Gift Aid your sponsorship or donation – it increases the value of your donation by 25%.If you are a UK taxpayer, selecting to 'Gift Aid' your donation (either by checking the box online or ticking the box on a paper donation form) will make it worth more to us at no extra cost to you.
 
In order for Penny Appeal to reclaim the tax you have paid on your donations, you must have paid income or capital gains tax (in the UK) equal to the tax that will be claimed by all the charities that you donate to (currently 25p for every £1 you give) in the same tax year. 

The tax reclaimed will be used to help fund the administration costs of the charity so more of your actual donation can go directly to those in need. 

Gift Aid can be added to your donation if you are donating your own money. We regret that Gift Aid cannot be reclaimed if you are paying donations you collected from others, even if everyone was a UK taxpayer. Neither can it be reclaimed on donations made by companies. Other taxes such as VAT and Council Tax do not qualify. Gift Aid cannot be claimed on payments for any ticketed events.

Please notify us if you are no longer eligible, wish to cancel this declaration, change your name or home address or if you no longer pay sufficient tax on your income and/or capital gains. 

By ticking the box you agree that you are eligible to claim Gift Aid as explained above and that we can treat this donation, any donations made in the last 4 years and future donations as Gift Aid and that  you understand that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay any difference.

12. I can no longer afford the monthly payment. What can I do?

Please get in touch with us before cancelling your monthly payment as we could reduce the amount so that you can still help us provide life-saving aid. It also helps if you tell us first so that we can update our records. If you decide to cancel a monthly payment, our team will be more than happy to reinstate it at a later date if you so wish. 

13. Is my payment secure?

Yes. We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retained on our servers.

FAQs about our NEW Rainwater Harvesting System
1. Why are we building Rainwater Harvesting Systems now?

Over 840 million people around the world do not have access to safe, clean water – that’s one in ten people. Around 4,000 children die every day because of the dirty, diseased water they have to drink.

Rainwater harvesting provides an environmentally friendly and sustainable way for communities to access clean water, where wells are not suitable. Penny Appeal is bringing Rainwater Harvesting Systems to communities where the groundwater is often contaminated by harmful chemicals like arsenic and saline.

The systems can be implemented by almost anyone and provide a free source of water for communities where access to water is scarce or where the water is contaminated. Additionally while it is a perfect primary water source, these tanks provide a vital water solutions where there are prolonged dry seasons without rainfall.

A local water system means people do not have to spend hours walking just to collect safe water. The villagers can spend more time on farming, going to school or contributing to the local economy to help better their lives. Access to a Rainwater System means the villagers can use the water for drinking, washing, watering crops, giving to animals and making Wudu (washing in preparation for prayers) - without having to worry about how safe the water is. Rainwater harvesting is sustainable, safe and environmentally friendly.

2. What can I put on my plaque?

The plaque is your opportunity to personalise the Rainwater Harvesting System you have provided for a poor community. Whatever you choose to put on your plaque will be there for everyone to see whenever they use the rainwater storage tank to pour fresh, clean and potentially life-saving water.

The plaque must be 50 characters or less and you could provide the Rainwater Harvesting System in your name or the name of a loved one, or even in the memory of a loved one as part of their legacy.

Some people choose to provide a water system in the name of The Prophet (saw) and his family, or use a short Hadith. If you are providing a Rainwater Harvesting System on behalf of your business, you could put the name of your organisation on the plaque.

3. How many people will benefit from my Rainwater System?

There are 2 different sizes of Rainwater Harvesting Systems, which we are currently providing in Pakistan, Nepal and Bangladesh:

A Community System can hold 3,000 litres of clean water, which can help 40 families – around 200 people in total!

A Neighbourhood System holds an incredible 5,000 litres of clean water, which can help around 2,200 people, transforming the lives of an entire Neighbourhood of people!

4. How long does a Rainwater System Last?

With the correct care and installation each system can last up to 20 years. Which is why we are also investing in training people within the communities on how to carry out maintence and repairs. This will allow the system to last longer and the community to be more self-sustainable.

5.What feedback will I get on my Rainwater System?

Once we've received the full payment for your Rainwater Harvesting System, we can then start to assess the best place for it to be set up where it is needed most, with your chosen plaque details.
We use a stringent third-party selection process to ensure only the most in need benefit, and the whole process from start to finish after payment is an estimated 9 to 12 months.
When your Rainwater Harvesting System has been built and is functional, we’ll send you an individual feedback report so you can see it in action and find out about the people whose lives you've changed.

Your feedback report contains:
Information on the village where your system is located
Information about the community who have benefited
A message from the grateful community
Pictures of the finished Rainwater Harvesting System in use
A framed picture to share with friends and family

If you donate a Rainwater Harvesting System today, you’ll have your feedback report by next Muharram… what an incredible way to start the New Year!

6. How are the locations for the Rainwater Harvesting Systems chosen?

The systems are installed according to where there is the greatest need for clean, safe water but where the groundwater would not be drinkable. We will be providing Rainwater Systems in Bangladesh, Pakistan and Nepal, where there are dangerous levels of arsenic and saline in certain areas. 

Penny Appeal’s teams on the ground carefully select the location for each system based on their knowledge of the community and the need. This ensures that your donation has the widest effect possible; making sure it benefits the largest number of people or in the remotest village where it is needed most. 

7. Why does my Rainwater Harevesting System cost so much?

One of our goals at Penny appeal is not only to provide long term solutions but to help communities to become self-sufficient in the longer-term. As well as providing the tools to install a Rainwater Harvesting System, we provide education around water waste to the communities and also provide training to representatives in the communities so that they are able to carry out any maintenance or repair work as needed to prolong the life of the system.

8. Can I make a smaller donation?

Yes, small payments made regularly can make a big impact; that’s the Penny Appeal way – small change, big difference.  If you would like to help but are unsure you can commit to the prices on our page you can call 03000 11 11 11 to discuss your options of making a more manageable payment for you while still making a big difference. Any donation, big or small, is much appreciated and can help change lives! 

9. Can I make a regular payment?

Yes, small payments made regularly can make a big impact; that’s the Penny Appeal way – small change, big difference.

You can set up an affordable monthly Direct Debit and pay for a Rainwater System over 2 years at the cost of just £25 per month! Of course, you can then continue your monthly payment and build another system in the next year.

Automatic monthly payments are the most efficient way to support Penny Appeal, as they reduce the cost of administration. Regular commitments allow us to plan ahead and ensure we have a reliable source of income to provide aid. However, you can also pay for your well in bigger chunks if you wish to make a single one-off donation.

The choice is yours – we appreciate your generosity, no matter how you choose to give.  

10. Why should I Gift Aid my donation?

It really helps us if you can Gift Aid your sponsorship or donation – it increases the value of your donation by 25%!

If you are a UK taxpayer, selecting to 'Gift Aid' your donation (either by checking the box online or ticking the box on a paper donation form) will make it worth more to us at no extra cost to you.

In order for Penny Appeal to reclaim the tax you have paid on your donations, you must have paid income or capital gains tax (in the UK) equal to the tax that will be claimed by all the charities that you donate to (currently 25p for every £1 you give) in the same tax year. The tax reclaimed will be used to help fund the administration costs of the charity, so more of your actual donation can go directly to those in need.

Gift Aid can be added to your donation if you are donating your own money. We regret that Gift Aid cannot be reclaimed if you are paying donations you collected from others, even if everyone was a UK taxpayer. Neither can it be reclaimed on donations made by companies. Other taxes such as VAT and Council Tax do not qualify. Gift Aid cannot be claimed on payments for any ticketed events.

Please notify us if you are no longer eligible, wish to cancel this declaration, change your name or home address or if you no longer pay sufficient tax on your income and/or capital gains.

By ticking the box you agree that you are eligible to claim Gift Aid as explained above and that we can treat this donation, any donations made in the last 4 years and future donations as Gift Aid and that you understand that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay any difference.


11. I can no longer afford to make my payment. What can I do?

That’s absolutely fine – but please do get in touch with us before cancelling your monthly payment, as we could reduce the amount so that you can still help us provide life-saving aid. It also helps if you tell us first so that we can update our records. If you decide to cancel a monthly payment, our team will be more than happy to reinstate it at a later date if you so wish.

12.Is my payment secure?

Yes. We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retained on our servers.

We value your privacy

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