FAQs

How and when will I receive my tickets?

Official e-tickets will be emailed to the address you gave when ordering shortly after.

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information.

What if I don’t receive my tickets?

If you have not received your e-tickets, please check your junk folder. If you still haven't received a ticket by email, please contact us on 03000 11 11 11.

Is there a minimum age?

All ages are welcome, however, children under 12 must be accompanied by an adult. We operate a baby in arms policy, please see below for more information. 

Does my child need their own ticket?

Babies who do not require a seat do not need a ticket, however, any child old enough to have their own seat will require a ticket.

Is there allocated seating?

The seats for the eveare unallocated, so you’ll need to arrive early to get the best seats.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11.

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

What happens if the event is cancelled?

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

Is my payment secure?
This is a free event, therefore we will not require any payment details. 
Any further questions?

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or email: info@pennyappeal.org.