FAQS

How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt. You will then receive a confirmation of your ticket order within 2 working days.

This is will also include a form to which you must complete in order to register for the event,

SMS reminders will also be sent out a few days before the event.

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information.

What if I don’t receive my tickets?

If you have not received tickets two days before the event, please contact us on 03000 11 11 11 or events@pennyappeal.org

What is the latest I can arrive?

Doors & registration will open at 9:00am. We request that you arrive by 9:00 am to ensure a speedy start to the event - this will also give you the opportunity to network before formal proceedings commence. 

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email events@pennyappeal.org

Do you have any information about the venue?

For more information, follow the links below to visit the venue's own website

Millennium Gloucester Hotel, London

Piccadilly Banqueting Suite, Birmingham

Manchester - TBC

Will refreshments be available?

There will be light refreshments available at the event including tea and coffee.

Is there a minimum or maximum age?

The minimum age for attendees is 18. No maximum age. 

Can I get a refund? 

We do not offer refunds if you change your mind or cannot attend the event.

What happens if the event is cancelled? 

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, WorldPay, PayPal or SmartDebit and no financial data is retained on our servers.