FAQs

Is disability access available?

Thorpe Park's accessibility information can be found here: https://www.thorpepark.com/access

Is there parking?

Parking is payable per car, £10 on the day, or £7 when pre-booked online via this link: https://www.thorpepark.com/tickets-passes/parking

Will there be halal food available to purchase at the park?

The only Halal food is prepared at Thorpe Park is sold in the Amity Kebab unit. 

 

The supplier is Love Joes (chicken) and their accreditation can be found on their website: https://www.lovejoes.co.uk/accreditation

How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thank you for your donation” receipt. You will then receive an e-ticket 5 working days before the event. If you have provided your mobile number you will also receive an SMS confirmation a day before the event

Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retained on our servers.

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event. 

Does my child require a ticket?

Under 3's go free (anyone aged 3 and over must purchase a standard ticket)

Any further questions?

Answe For any further questions, please email: events@pennyappeal.org