FAQs

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How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thank you for your donation” receipt. You will then receive an e-ticket 5 working days before the event. If you have provided your mobile number you will also receive an SMS confirmation a day before the event. 

What if I don’t receive my tickets?

If you have not received your e-tickets two days before the event, please contact events@pennyappeal.org

What is the latest I can arrive?

The doors close at 7pm prompt. No-one will be allowed to enter after this time so please be sure to arrive in plenty of time.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email events@pennyappeal.org.

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retaineon our servers.

Does my child need their own ticket?

Babies who do not require a seat do not need a ticket, however, any child old enough to have their own seat will require a ticket.

Any further questions?

For any further questions, please email events@pennyappeal.org