FAQs

How and when will I receive my tickets?

Once you purchase your ticket, you will receive a receipt to the greatest event in town! This will be our standard “thanks for your purchase” receipt. Following this, your official e-tickets will be sent within 24-hours of your booking - these will be emailed to the email address you provided when you purchased your ticket. P.s don't forget to check your junk/spam folders just incase they're redirected here. You may also receive exciting updates about the event via email, so keep an eye on your inbox to avoid missing out!

What if I don't receive my tickets?

If you haven't received your e-tickets within 24-hours of your booking, please check your junk/spam folder. If you still haven't received a ticket by email, please contact us on 03000 11 11 11 or email events@pennyappeal.org - rest assured, our awesome team will sort it out for you!

What do the meet and greet tickets include?

The meet and greet tickets include exclusive front row seats, delicious complimentary snacks and the opportunity to meet the cast and take personalised photos - selfie time!

What do the premium tickets include?

Premium tickets give guests exclusive access to seats closer to the stage.

What time do the doors open?

Doors open an hour before the event start time.

What is the latest time I can arrive?

The doors will close promptly before the event starts. No one will be allowed to enter after this time, so please be sure to arrive in plenty of time - you don't want to miss out on an epic night of entertainment!

What time does the show end?

Shows starting at 1:00pm will end at 4:00pm, shows starting at 6:30pm will end at 10:00pm.

Is there allocated seating?

No, seats are not allocated, nor can they be reserved, they are on a first-come-first-served basis - as the saying goes, the early bird catches the worm!.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance, please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email events@pennyappeal.org

Is there a minimum age? Is the show child friendly?

Yes, the show is suitable for children, all ages are welcome; however, we ask that children under 12 be accompanied by an adult.

Are children free to attend?

If a child will be occupying a seat a ticket must be purchased.

Will there be sufficient room to park a push chair?

Yes, there most certainly will be!

Is there somewhere I can pray?

Yes, there will be an area for prayer at each venue.

Will there be photography at the events?

Yes, there will be a professional photographer and videographer taking photographs and videos on behalf of Penny Appeal, these will be used in our marketing materials and social media channels. If you would prefer not to have images of you or your children used in this way then please advise a member of staff on the day./p>

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event - but you can rest assured that whether you attend or not your funds will be used to help those most in need, Alhamdulillah!

What happens if the event is cancelled?

In the unlikely event that we must cancel an event, we will do our best to schedule new dates, if this isn't possible, we will offer all ticket holders a refund.

Can I pass my ticket over to my friend if I can’t make it?

Yes, you can indeed!

Is my payment secure?

Yes, we only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, WorldPay, PayPal or SmartDebit and no financial data is retained on our servers - our system is super safe!

Will there be any refreshments?

Yes, there will be refreshments provided at each event, however please note no hot food will be sold - we don't want you falling into a food coma! Lol

Can we bring our own food and drinks to the event?

Yes, however no hot food please.

Will there be car parking facilities?

Please refer to the venue's website for parking information.

Any further questions?

If you have any further questions about Penny Appeal events, please contact our Support Centre on 03000 11 11 11 or email events@pennyappeal.org where one of our friendly staff members will be happy to assist.

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