How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you make your order – this will be our standard “thanks for your purchase” receipt. Following this, our official e-tickets are sent within 24hrs of your booking, these will be emailed to the email address you provided when you made your order. Please do remember to check your junk/spam folder in case it has been redirected. You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information.

What if I don't receive my tickets?

If you have not received your e-tickets within 24 hours of your booking, please check your junk folder. If you still haven't received a ticket by email, please contact us on 03000 11 11 11 or events@pennyappeal.org

What do the meet and greet tickets include?

The meet and greet tickets include front row seats and give guests the opportunity to meet the cast and take personalised photos.

What do the premium tickets include?

Premium tickets give guests exclusive access to seats closer to the stage.

What time do the doors open?

Doors open an hour before the event start time.

What is the latest time I can arrive?

The doors will close promptly before the event starts. No-one will be allowed to enter after this time, so please be sure to arrive in plenty of time.

What time does the show end?

Shows starting at 1:00pm will end at 4:00pm, shows starting at 7:00pm will end at 10:00pm.

Is there allocated seating?

No, seats are not allocated, nor can they be reserved, they are on a first-come-first-served basis.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance, please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email events@pennyappeal.org

Is there a minimum age? Is the show child friendly?

Yes, the show is suitable for children, all ages are welcome; however, we ask that children under 12 be accompanied by an adult.

Are children free to attend?

If a child will be occupying a seat a ticket must be purchased.

Will there be sufficient room to park a push chair?


Is there somewhere I can pray?

Yes, there will be an area for prayer at each venue.

Will there be photography at the events?

Yes, there will be a professional photographer & videographer taking photographs and videos on behalf of Penny Appeal, for use in our marketing materials and social media channels. If you would prefer for your images or that of your children not to be used, please let a member of staff know at the event.

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

What happens if the event is cancelled?

In the unlikely event that we must cancel we will do our best to re-arrange the event. If this is not possible, we will offer a refund.

Can I pass my ticket over to my friend if I can’t make it?


Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, WorldPay, PayPal or SmartDebit and no financial data is retained on our servers.

Will there be any refreshments?

Yes, there will be refreshments provided at each event. No hot food will be sold.

Can we bring our own food and drinks to the event?

Yes, however no hot food is allowed.

Will there be car parking facilities?

Please refer to the venue's website for parking information.

Any further questions?

If you have any further questions about Penny Appeal events, please contact our Support Centre on 03000 11 11 11 or events@pennyappeal.org