FAQs

How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt. You will then receive a confirmation of your ticket order within 2 working days. Official e-tickets will be emailed to the email address you gave when ordering a few days before the event.

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information. If you provide your mobile number we will send your ticket by SMS.

What if I don’t receive my tickets?

If you have not received your tickets three days before your event, please contact us on 03000 11 11 11 or [email protected]

What is the latest I can arrive?

The doors close at 7pm prompt. No-one will be allowed to enter after this time so please be sure to arrive in plenty of time. The event will finish at approximately 10PM for evening shows and 4PM for matinees.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email [email protected]

Is there a minimum age?

All ages are welcome, however, we ask that children under 12 be accompanied by an adult.

Is there somewhere I can pray?

Yes, there will be an area for prayer at each venue.

Will there be photography at the events?

Yes, there will be a professional photographer taking photographs on behalf of Penny Appeal, for use in our marketing materials and social media channels. If you would prefer for your images not to be used, please let a member of staff know at the event.

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

What happens if the event is cancelled?

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, WorldPay, PayPal or SmartDebit and no financial data is retained on our servers.

Any further questions?

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or [email protected].