FAQs

How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt and will include an order reference number. You will then receive a confirmation of your ticket order within 5 working days. Official e-tickets will be emailed to the email address you gave when ordering a few days before the event.

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information

What if I don’t receive my tickets?

If you have not received your e-tickets two days before your event, please check your junk folder. If you still haven't received a ticket by either email or SMS, please contact us on 03000 11 11 11 or events@pennyappeal.org.

Is there allocated seating?

No, seats are on a first-come-first-served basis.

Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email: events@pennyappeal.org.

Will refreshments be available?

There will be light refreshments available to purchase at the venue.

Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

What happens if the event is canceled?

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

What time will the programme finish?

The programme will start at 19:15 and the film will finish at 21:10. The question and answer session will commence after the end of the film and will finish at 21:30.

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or email: events@pennyappeal.org.

Is the movie suitable for children?

No, the movie contains scenes of battle which are not suitable for children under the age of 15.

Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retained on our servers.