Our Privacy Policy

Domestic Abuse has a responsibility to keep all of your personal information safe. This page explains how we handle your personal information. 

This information was last updated in September 2019.

What is Personal Information?

Personal information is anything that would allow us to identify you in some way, like your name, gender, sexuality, age or health. It could also be your IP address and the information you give when you speak to our Helpline Team, like which region you live in.

Our Confidentiality Promise

Confidentiality means not telling anyone else about what you have said. Whenever you talk to Domestic Abuse it is confidential. You can feel safe talking to us, knowing that no one else will find out. But sometimes we might need to tell someone. We may do this if:

  • You ask us to
  • We believe your life or someone else’s life is in danger
  • You’re being hurt by someone in a position of trust who has access to other children like a teacher or police offer
  • You tell us that you’re seriously harming another person
  • You tell us about another child who’s being hurt and is not able to tell someone of understand what is happening to them

Keeping Your Records and Information

We respect your privacy and will keep your information safe and secure. 

We also use our database to collect and store anonymised information. We use this to help us improve Domestic Abuse and to better understand what young people are telling us. 

Viewing Your Records

If you’ve ever contacted Domestic Abuse, you can ask for a copy of any personal information we have about you. This can include your contact with Domestic Abuse.

Contacting Domestic Abuse is confidential. This means we only release records and personal details if you give us identifying information like your name or personal code.

It is also important to think about whether requesting your records is the right decision for you. And to get support if you do decide to read your notes. Reading over a conversation you had with our Helpline Team could be upsetting and might bring up things you would rather forget.

Whenever you feel ready to ask for your records, we will respond to you as soon as possible. The best way to ask for your records is to send an email to helpline@pennyappeal.org

Email is usually the quickest but if you’re worried you can also:

  • Phone us on 03000 11 11 11
  • Write to us at: Penny Appeal, Cross Street Chambers, Cross Street, Wakefield, WF1 3BW

We’ll need to know some details about you. It helps if you can remember:

  • How you contacted us
  • When you contacted us (date and time)
  • If you gave us your full name, just your first name or a personal code

Surveys and Questionnaires

Occasionally we may ask you to fill in questionnaires or online surveys. The feedback we received is used to help improve the Domestic Abuse website. Our surveys are normally anonymous, but if you share anything that might tell us your identity or that makes us worried about your safety we may need to tell someone. 

Changes to Our Privacy Policy

If we make any changes to this policy we’ll update the text at the top of this page to let you know. 


Get in touch

Before Reaching Out

Callers are asked to ensure they are in a safe environment when making a call to the helpline.

Callers do not have to give their real name if they do not want to, an alias can be provided. Or if callers prefer, our Helpline Practitioners can offer a caller contact code which can be used each time a call to the helpline is made. This allows us to easily find call records and means callers will not be asked to repeat information they have previously provided.

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