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FAQs

1. Why is it so important to build wells?

 

2. What sort of well will you install with my donation? 

 

3. What can I put on my plaque? 


4. How many people will benefit from the well? 


5. What feedback will I get on my well? 


6. How long will it take to build my well and get feedback? 


7. Does the Penny Appeal team install the well? 


8. How are the locations for wells chosen? 


9. Why are African wells so expensive? 


10. Why are some wells in Bangladesh £1,200 and others £300?


11. What is the lifespan of the well? 


12. Can I make a regular payment?


13. Why should I Gift Aid my donation?


14. I can no longer afford the monthly payment. What can I do?


15. Is my payment secure?

 

16. How does the Solar Panel Water and Power Centre Work?

 

17. How many people benefit from a Solar Panel Water and Power Centre?

 

18. How much does a Solar Panel Water and Power Centre cost?

 

19. Where are Solar Panel Water and Power Centres built?

 

20. How does the Palestine Water Tanker operate?

 

 

1. Why is it so important to build wells?

Over 750 million people around the world do not have access to safe, clean water. Around 4,000 children die every day because of the dirty, diseased water they have to drink.

Building a well provides reliable access to safe, clean water for years to come, and you can do this from just 82p a day. This means many lives can be saved, and many more are transformed. A local well means people do not have to spend hours walking just to collect water, freeing up more time to work, go to school or look after their families. Access to clean water means drinking, washing, watering crops and animals and making wudu (washing in preparation for prayers) are safe and do not pose a risk of illness.

A source of clean water is vital for people, their communities and the wider economy.


2. What sort of well will you install with my donation? 

We install different types of well depending on the circumstances in each area.

In many countries we install ‘tube wells’ with a hand pump. These tube wells are preferred by communities as the installation means a thinner hole can be drilled or dug in a small area and in a short time. Tube wells make it easier to reach water that’s deeper underground and the hand pump eases the lifting of water through the tube.

Wider, deeper wells require a thicker concrete lining which is installed in segments and so take much more time and labour.  These wells cannot produce the required capillary effect and suction to lift water using hand pumps and thus require the traditional bucket and rope system.


3. What can I put on my plaque? 

The plaque is your opportunity to personalise the well you have built for the poor and needy. Whatever you choose to put on your plaque it will be there for everyone to see each time they draw the fresh water.You could put your name or the name of a loved one, with or without a specific dedication, or a short quotation or hadith of your choice. Some people choose to build a well in the name of The Prophet (saw) and his family. If you are building a well on behalf of your business you could put the name of your organisation on the plaque.


4. How many people will benefit from the well? 

Each well benefits a huge number of people over its lifetime. Think about how often you use water each day – to drink, to shower, to wash clothes – then think about several families or whole villages doing all those things every day for years to come. It’s a lot of benefit for something so simple!Reliable access to clean, safe water is always life-changing – it means no worries about drinking, washing, wudu, watering crops and animals.


5. What feedback will I get on my well? 

You’ll get a full report about your well and how it is helping people. Penny Appeal teams take photographs during the well build and at the end to show your plaque and the well in use, and we’ll send you these as well as written feedback detailing the location of the well and the number of people/households it is benefiting. 


6. How long will it take to build my well and get feedback? 

Once the full payment for your well has been made we will instruct our teams to begin construction. Feedback will be provided as soon as possible. It can, however, take up to 12 months in some locations. There are a lot of steps in the whole process, from location identification, procurement, installation, finishing and feedback. Throughout the process, we’re dealing with things like ensuring the safety of water, the finishing of the well surrounds, the preparation and fixture of plaques and then getting the photographs taken, sent to us, collated and passed on to you, the donor. When you add to the mix the complications of working in the developing world and at that, often in very rural locations, it can slow down the delivery of feedback. With that said, we always endeavour to get the feedback to you sooner rather than later of course.


7. Does the Penny Appeal team install the well? 

Yes! We have local teams on the ground in each of the 12 countries where we install wells and our teams work on all aspects of the well installation, including carrying out a survey to locate the water source, liaising with locals to make sure it is a community-wide project and supporting the ongoing maintenance.


8. How are the locations for wells chosen? 

Wells are installed according to where there is greatest need for clean, safe water. Penny Appeal’s teams on the ground carefully select the location for each well based on their knowledge of the community and the geological survey they commission to ensure there is an adequate water source below the ground.


9. Why are African wells so expensive? 

Africa is affected by drought and conflict and many countries have limited local industry in metals and machinery, which means that the equipment needed is difficult to get hold of or has to be imported.

Furthermore, water-scarce areas tend to be large, rural and less developed, so the logistics of getting the equipment and raw materials to these locations also adds to the cost. In the majority of these areas we need to dig deeper to reach the water and the pumps we use also need to be larger. All of these factors combine to make African wells more expensive than in other parts of the world.


10. Why are some wells in Bangladesh £1,200 and others £300? 

Bangladesh is affected by the natural occurrence of arsenic in the water table which often rules out shallow wells. In areas where this is the case, we need to dig deeper. The pumps we use also need to be more robust given the water table level, and the installations are often more remote and difficult to access, which invariably impacts cost. 

In other areas, where the water table is not contaminated and/or is easier to reach, we are able to build tube wells that feature a hand pump, and these cost less.


11. What is the lifespan of the well? 

The average lifespan of a Thirst Relief well is 10 years. Communities value their water pumps very highly and they look after them. However, there are variables that cannot be predicted. For example, floods in Pakistan destroyed thousands of wells and contaminated water tables. Many locations needed wells reinstalling and many hand pumps were destroyed and had to be replaced.Before we install a well we always make sure that the community can take responsibility for maintenance and security – this is not usually a problem as they are keen to take ownership and ensure they have reliable access to clean water for many years.


12. Can I make a regular payment?

Yes, small payments made regularly can make a big difference – this is the Penny Appeal way.

You can set up an affordable monthly Direct Debit and pay for a well over 12 months. Of course, you can then continue your monthly payment and build another well in the next year. Automatic, monthly payments are the most efficient way to support Penny Appeal as they reduce the cost of administration. Regular commitments allow us to plan ahead and ensure we have a reliable source of income to provide aid.


13. Why should I Gift Aid my donation?

It really helps us if you can Gift Aid your sponsorship or donation – it increases the value of your donation by 25%.If you are a UK taxpayer, selecting to 'Gift Aid' your donation (either by checking the box online or ticking the box on a paper donation form) will make it worth more to us at no extra cost to you.

 

In order for Penny Appeal to reclaim the tax you have paid on your donations, you must have paid income or capital gains tax (in the UK) equal to the tax that will be claimed by all the charities that you donate to (currently 25p for every £1 you give) in the same tax year. 


The tax reclaimed will be used to help fund the administration costs of the charity so more of your actual donation can go directly to those in need. 


Gift Aid can be added to your donation if you are donating your own money. We regret that Gift Aid cannot be reclaimed if you are paying donations you collected from others, even if everyone was a UK taxpayer. Neither can it be reclaimed on donations made by companies. Other taxes such as VAT and Council Tax do not qualify. Gift Aid can not be claimed on payments for any ticketed events.


Please notify us if you are no longer eligible, wish to cancel this declaration, change your name or home address or if you no longer pay sufficient tax on your income and / or capital gains. 


By ticking the box you agree that you are eligible to claim Gift Aid as explained above and that we can treat this donation, any donations made in the last 4 years and future donations as Gift Aid and that  you understand that if you pay less Income Tax and / or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay any difference.

 

14. I can no longer afford the monthly payment. What can I do?

Please get in touch with us before cancelling your monthly payment as we could reduce the amount so that you can still help us provide life-saving aid. It also helps if you tell us first so that we can update our records.


15. Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retained on our servers.

 

16. How does the Solar Panel Water and Power Centre Work?

Solar panels use the sun’s energy to drive a pump which can bring up water from an incredible 200 metres below the ground. In desert areas this kind of system is the only way to draw water to the surface – a hand pump or rope and bucket just wouldn’t work.


The water goes into a tank, and from here it is piped directly to homes on a proportional allocation basis – this means a household of 6 will get more water than a household of 2. Farmers can also access water direct from the tank to use for their crops and animals.


As well as powering the pump, the solar panels create electricity which is wired directly to schools and mosques for things such as air conditioning systems or projectors to aid learning. There are also plugs at the power station so people can charge the lamps and torches we provide, as well as radios.


17. How many people benefit from a Solar Panel Water and Power Centre?

The centre positively impacts a whole community. On average, 1,500 people and 1,000 farm animals will receive water from one centre.


As well as the clean water, the electricity can supply schools and mosques in the area, allowing them to use air conditioning units so that it is more comfortable for learning and praying, and even equipment such as projectors, radios or computers. When we set up a centre we also provide people with rechargeable lanterns and torches.


18. How much does a Solar Panel Water and Power Centre cost?

The whole project costs £20,000. You could join with friends, family, colleagues and classmates to raise the money and give the chance to break out of poverty from your community to a community in need. 

You can make a contribution of any amount towards a centre.

 

19. Where are Solar Panel Water and Power Centres built?

Our teams assess suitable locations where these centres will have the greatest impact. The first centres are being built in desert areas of Pakistan.

 

20. How does the Palestine Water Tanker operate?

The Penny Appeal tanker vehicle is a refillable vessel that delivers clean water. We provide storage tanks to places such as schools, orphanages, hospitals and mosques, and then visit regularly to fill them up from the tanker. Your donation will contribute towards this ongoing work, and we will look to purchase additional vehicles and storage tanks as required and funds allow. We work to reach areas where water supplies are restricted or contaminated.

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