PennyAppeal.org

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FAQs

1. How and when will I receive my tickets?

 

2. What if I don’t receive my tickets?


3. What is the latest I can arrive?

 

4. Is there allocated seating?

 

5. Are accessible seats and assistance available?

 

6. Is there somewhere I can pray?

 

7. Do you have any information about the venue?

 

8. Is there a minimum age?

 

9. Does my child need their own ticket?

 

10. Will refreshments be available?

 

11. Will there be photography at the events?

 

12. Can I get a refund?

 

13. What happens if the event is cancelled?

 

14. Is my payment secure?

 

 


 

 

1. How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt. You will then receive a confirmation of your ticket order within 2 working days. Official e-tickets will be emailed to the email address you gave when ordering a few days before the event.

 

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information. If you provide your mobile number we will send your ticket by SMS.

 

2. What if I don’t receive my tickets?

If you have not received your tickets three days before your event, please contact us on 03000 11 11 11 or tickets@pennyappeal.org

 

3. What is the latest I can arrive?

The doors close at 7pm prompt. No-one will be allowed to enter after this time so please be sure to arrive in plenty of time.

 

4. Is there allocated seating?

No – all seating is first come, first served.

 

5. Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email info@pennyappeal.org.

 

6. Is there somewhere I can pray?

Yes, there will be an area for prayer at each venue.

 

7. Do you have any information about the venue?

For more information, follow the links below to visit the venue's own website:

 

Kala Sangham, Bradford 

School 21, East London

Library of Birmingham

Z-Arts Theatre, Manchester

The Mitchell Library, Glasgow

John Clare Theatre, Peterborough

 

8. Is there a minimum age?

All ages are welcome, however we ask that children under 12 be accompanied by an adult.

 

9. Does my child need their own ticket?

Children aged 3 or over, or children under 3 who require their own seat, will need a separate ticket. Due to limited seating, babies and toddlers under 3 without a ticket must sit in an adult's lap, as spare seats will not be available.

 

10. Will refreshments be available?

There will be light refreshments available to purchase at the venue.

 

11. Will there be photography at the events?

Yes, there will be a professional photographer taking photographs on behalf of Penny Appeal, for use in our marketing materials and social media channels. If you would prefer for your images not to be used, please let a member of staff know at the event.

 

12. Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

 

13. What happens if the event is cancelled?

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

 

14. Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, WorldPay, PayPal or SmartDebit and no financial data is retained on our servers.

 

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or info@pennyappeal.org.

 

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