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FAQs

1. Why is it so important to build wells?

 

2. What sort of well will you install with my donation? 

 

3. What can I put on my plaque? 


4. How many people will benefit from the well? 


5. What feedback will I get on my well? 


6. How long will it take to build my well and get feedback? 


7. Does the Penny Appeal team install the well? 


8. How are the locations for wells chosen? 


9. Why are African wells so expensive? 


10. What is the lifespan of the well? 


11. Can I make a regular payment?


12. Why should I Gift Aid my donation?


13. I can no longer afford the monthly payment. What can I do?


14. Is my payment secure?

 

 

1. Why is it so important to build wells?

Over 750 million people around the world do not have access to safe, clean water. Around 4,000 children die every day because of the dirty, diseased water they have to drink.

Building a well provides reliable access to safe, clean water for years to come, and you can do this from just 82p a day. This means many lives can be saved, and many more are transformed. A local well means people do not have to spend hours walking just to collect water, freeing up more time to work, go to school or look after their families. Access to clean water means drinking, washing, watering crops and animals and making wudu (washing in preparation for prayers) are safe and do not pose a risk of illness.

A source of clean water is vital for people, their communities and the wider economy.


2. What sort of well will you install with my donation? 

We install different types of well depending on the circumstances in each area.

In many countries we install ‘tube wells’ with a hand pump. These tube wells are preferred by communities as the installation means a thinner hole can be drilled or dug in a small area and in a short time. Tube wells make it easier to reach water that’s deeper underground and the hand pump eases the lifting of water through the tube.

Wider, deeper wells require a thicker concrete lining which is installed in segments and so take much more time and labour.  These wells cannot produce the required capillary effect and suction to lift water using hand pumps and thus require the traditional bucket and rope system.


3. What can I put on my plaque? 

To mark this blessed month of remembrance choose to build a water well in the name of the Prophet (saw), Fatimah (ra), Hazrat Ali (ra), Imam Hussan (ra) or Imam Hussain (ra) and keep the spirit of their selflessness alive.


4. How many people will benefit from the well? 

Each well benefits a huge number of people over its lifetime. Think about how often you use water each day – to drink, to shower, to wash clothes – then think about several families or whole villages doing all those things every day for years to come. It’s a lot of benefit for something so simple!Reliable access to clean, safe water is always life-changing – it means no worries about drinking, washing, wudu, watering crops and animals.


5. What feedback will I get on my well? 

You’ll get a full report about your well and how it is helping people. Penny Appeal teams take photographs during the well build and at the end to show your plaque and the well in use, and we’ll send you these as well as written feedback detailing the location of the well and the number of people/households it is benefiting. 


6. How long will it take to build my well and get feedback? 

It usually takes between six and nine months to build a well and for the feedback to come through to us. The exact timescale will depend on country and location because each area has unique requirements and geographical features that must be taken into account when planning and installing a well. 


7. Does the Penny Appeal team install the well? 

Yes! We have local teams on the ground in each of the 13 countries where we install wells and our teams work on all aspects of the well installation, including carrying out a survey to locate the water source, liaising with locals to make sure it is a community-wide project and supporting the ongoing maintenance.


8. How are the locations for wells chosen? 

Wells are installed according to where there is greatest need for clean, safe water. Penny Appeal’s teams on the ground carefully select the location for each well based on their knowledge of the community and the geological survey they commission to ensure there is an adequate water source below the ground.


9. Why are African wells so expensive? 

Africa is affected by drought and conflict and many countries have limited local industry in metals and machinery, which means that the equipment needed is difficult to get hold of or has to be imported.

Furthermore, water-scarce areas tend to be large, rural and less developed, so the logistics of getting the equipment and raw materials to these locations also adds to the cost. In the majority of these areas we need to dig deeper to reach the water and the pumps we use also need to be larger. All of these factors combine to make African wells more expensive than in other parts of the world.

 

10. What is the lifespan of the well? 

The average lifespan of a Thirst Relief well is 10 years. Communities value their water pumps very highly and they look after them. However, there are variables that cannot be predicted. For example, floods in Pakistan destroyed thousands of wells and contaminated water tables. Many locations needed wells reinstalling and many hand pumps were destroyed and had to be replaced.Before we install a well we always make sure that the community can take responsibility for maintenance and security – this is not usually a problem as they are keen to take ownership and ensure they have reliable access to clean water for many years.


11. Can I make a regular payment?

Yes, small payments made regularly can make a big difference – this is the Penny Appeal way.

You can set up an affordable monthly Direct Debit and pay for a well over 12 months. Of course, you can then continue your monthly payment and build another well in the next year. Automatic, monthly payments are the most efficient way to support Penny Appeal as they reduce the cost of administration. Regular commitments allow us to plan ahead and ensure we have a reliable source of income to provide aid.


12. Why should I Gift Aid my donation?

It really helps us if you can Gift Aid your sponsorship or donation – it increases the value of your donation by 25%.If you are a UK taxpayer, selecting to 'Gift Aid' your donation (either by checking the box online or ticking the box on a paper donation form) will make it worth more to us at no extra cost to you.

 

In order for Penny Appeal to reclaim the tax you have paid on your donations, you must have paid income or capital gains tax (in the UK) equal to the tax that will be claimed by all the charities that you donate to (currently 25p for every £1 you give) in the same tax year. 


The tax reclaimed will be used to help fund the administration costs of the charity so more of your actual donation can go directly to those in need. 


Gift Aid can be added to your donation if you are donating your own money. We regret that Gift Aid cannot be reclaimed if you are paying donations you collected from others, even if everyone was a UK taxpayer. Neither can it be reclaimed on donations made by companies. Other taxes such as VAT and Council Tax do not qualify. Gift Aid can not be claimed on payments for any ticketed events.


Please notify us if you are no longer eligible, wish to cancel this declaration, change your name or home address or if you no longer pay sufficient tax on your income and / or capital gains. 


By ticking the box you agree that you are eligible to claim Gift Aid as explained above and that we can treat this donation, any donations made in the last 4 years and future donations as Gift Aid and that  you understand that if you pay less Income Tax and / or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay any difference.

 


13. I can no longer afford the monthly payment. What can I do?

Please get in touch with us before cancelling your monthly payment as we could reduce the amount so that you can still help us provide life-saving aid. It also helps if you tell us first so that we can update our records.


14. Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retained on our servers.

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