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FAQs

1. How and when will I receive my tickets?


2. What if I don't receive my tickets?


3. What are the venues for the screenings?


4. Is there a minimum age?


5. Does my child need their own ticket?


6. What is the film's age certificate?


7. Is there allocated seating?


8. Are accessible seats and assistance available?


9. Will refreshments be available?


10. Can I get a refund?


11. What happens if the event is cancelled?


12. Is my payment secure?


 

1. How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt. You will then receive a confirmation of your ticket order within 2 working days. Official e-tickets will be emailed to the address you gave when ordering a few days before the event.

 

You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information. If you provide your mobile number we will send your ticket my SMS.

 

2. What if I don’t receive my tickets?

If you have not received your e-tickets two days before your event, please contact us on 03000 11 11 11 or info@pennyappeal.org.

 

3. What are the venues for the screenings?

We will be confirming the exact venue for each city in the coming weeks. Once you have booked your tickets we will inform you by email and/or SMS as soon as the venue for your chosen city and date is confirmed. You can also keep checking the Penny Appeal website for the latest information.

 

4. Is there a minimum age?

All ages are welcome, however, children under 12 must be accompanied by an adult.

 

5. Does my child need their own ticket?

Babies who do not require a seat do not need a ticket, however, any child old enough to have their own seat will require a ticket.

 

6. What is the film’s age certificate?

While we consider this to be a family-friendly film, the official British Board of Film Classification rating for the film has been confirmed as a 12A. Children under the age of 12 must therefore be accompanied by an adult.

 

7. Is there allocated seating?

There will be separate seating areas for standard ticket holders and premium ticket holders. The seats within these areas are unallocated, so you’ll need to arrive early to get the best seats in your section.

 

8. Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email info@pennyappeal.org.

 

9. Will refreshments be available?

There will be light refreshments available to purchase at the venue. Premium ticket holders will receive some complimentary refreshments.

 

10. Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

 

11. What happens if the event is cancelled?

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

 

12. Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, PayPal or SmartDebit and no financial data is retained on our servers.

 

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or email info@pennyappeal.org.

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