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FAQs

1. How and when will I receive my tickets?

 

2. What if I don’t receive my tickets?

 

3. What is the latest I can arrive?

 

4. Is there allocated seating?

 

5. What does a Premium ticket include?

 

6. What does a Meet & Greet ticket include?

 

7. Are accessible seats and assistance available?

 

8. Is there somewhere I can pray?

 

9. Do you have any information about the venue?

 

10. Is there a minimum age?

 

11. Does my child need their own ticket?

 

12. Will refreshments be available?

 

13. Will there be photography at the events?

 

14. Can I get a refund?

 

15. What happens if the event is cancelled?

 

16. Is my payment secure?

 

 


 

 

1. How and when will I receive my tickets?

You will get a receipt confirming your payment as soon as you order – this will be our standard “thanks for your donation” receipt. You will then receive a confirmation of your ticket order within 2 working days. Official e-tickets will be emailed to the email address you gave when ordering a few days before the event, with the exception of the Manchester event.*

 

You may also receive updates about the event via email and SMS so please keep an eye out for other communication from us containing the latest information. 

 

*Printed tickets for the Manchester event will be posted out to the postal address provided when you ordered. If you need to change your delivery address, please email info@pennyappeal.org. You should receive your tickets at least one week before the event. Tickets purchased less than a week before the event will be available to collect from the box office at the venue.

 

2. What if I don’t receive my tickets?

If you have not received your e-tickets three days before your event, please contact us on 03000 11 11 11 or info@pennyappeal.org.

 

3. What is the latest I can arrive?

The doors close at 7pm prompt. No-one will be allowed to enter after this time so please be sure to arrive in plenty of time.

 

4. Is there allocated seating?

There will be separate seating areas for Standard ticket holders, Premium ticket holders and Meet & Greet ticket holders. The seats within these areas are unallocated, so you’ll need to arrive early to get the best seats in your section.

 

5. What does a Premium ticket include?

Premium ticket holders have access to our special seating area, which is near the front for the best view and acoustics. You will receive a wristband upon entry to show that you have a Premium ticket. Please keep this on throughout the event.

 

6. What does a Meet & Greet ticket include?

Meet & Greet ticket holders will get a front row seat for the event, and a private drinks reception with Maher Zain before the doors open for the performance. There will be the opportunity to take photos and ask questions.

 

You will receive a wristband upon entry to show that you have a Meet & Greet ticket. Please keep this on throughout the event.

 

7. Are accessible seats and assistance available?

If you need specific seating arrangements or assistance please contact us before booking to discuss requirements. Call us on 03000 11 11 11 or email info@pennyappeal.org.

 

8. Is there somewhere I can pray?

Yes, there will be an area for prayer at each venue.

 

9. Do you have any information about the venue?

For more information, follow the links below to visit the venue's own website:

 

Royal Concert Hall, Glasgow

Athena, Leicester

O2 Apollo, Manchester

St David's Hall, Cardiff

King George’s Hall, Blackburn

UK Centre for Carnival Arts, Luton

Hexagon Theatre, Reading

The ICC, Birmingham

The Life Centre, Bradford

Central Hall Westminster, London

 

10. Is there a minimum age?

All ages are welcome, however we ask that children under 12 be accompanied by an adult.

 

11. Does my child need their own ticket?

Babies who do not require a seat do not need a ticket, however, any child old enough to have their own seat will require a ticket.

 

12. Will refreshments be available?

There will be light refreshments available to purchase at the venue.

 

13. Will there be photography at the events?

Yes, there will be a professional photographer taking photographs on behalf of Penny Appeal, for use in our marketing materials and social media channels. If you would prefer for your images not to be used, please let a member of staff know at the event. Images of children will not be used without written consent. 

 

14. Can I get a refund?

We do not offer refunds if you change your mind or cannot attend the event.

 

15. What happens if the event is cancelled?

In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.

 

16. Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via KeyIVR Ltd, WorldPay, PayPal or SmartDebit and no financial data is retained on our servers.

 

If you have any further questions about Penny Appeal events please contact our donor relations team on 03000 11 11 11 or info@pennyappeal.org.

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